Frequently asked questions
Do you accept returns or exchanges?
Because each item is made-to-order, we do not accept returns or exchanges for reasons like wrong size or change of mind.
However, if your order arrives damaged or incorrect, we offer a 30-day money-back guarantee — just contact us with a photo of the issue, and we’ll take care of it.
If you have any concerns, just reach out — we're here to help.
What if my item arrives damaged or I receive the wrong product?
No worries — you’re covered!
If your order is damaged or not what you ordered, contact us within 30 days and include a clear photo of the issue. We’ll either send a replacement or issue a full refund.
How long does shipping take?
We process most orders within 3 business days.
- 1–5 business days after processing.
- For international orders: delivery times vary, but we'll provide tracking for every shipment.
Do you offer tracking for orders?
Yes! As soon as your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.
How do I choose the right size?
We recommend checking our size guide located on each product page. If you’re between sizes, consider sizing up for a more relaxed fit.
Still unsure? Reach out — we're happy to help!
Can I cancel or change my order?
Because we start making your item soon after you order, changes or cancellations must be requested within 6 hours of placing your order. After that, it may already be in production.